2 min readApr 16, 2021

The Covid pandemic has shifted the way we buy online. In my case, for years, I’ve used Amazon marketplace to get much of the stuff I get. 2020 though, got us to a whole new level of virtuality. The “new normal” is here to stay. We need to adapt.

Speaking about Amazon, the one thing I’ve seen that has been constant is their customer service. Undoubtedly the best. Their obsession with providing outstanding customer service/support got me thinking.

How could I replicate that successful model? For starters, I needed a way to organize the way I communicate with my customers. This is crucial for anyone dedicated to providing digital services. Better spending our time is what brings the money to the table.

That’s what got me browsing for tools to simplify my day-to-day. The thing that caught my attention was a heading that says, quote “LiveChat is a complete customer service platform that delights your customers and fuels your sales.” What attracted me was the word delight. It sounded like the type of thing Amazon says. I didn’t think it twice and just decided to try them out. No regrets so far! LiveChat is an excellent platform that really helps you get going with better customer service/obsession.

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If you want to save even more time in 2021, you must automate as much as you can. Nowadays, the strategic use of time is essential if you want to scale your business. Chatbot services are one of the most powerful ways to save time.

They are easy to set up and once you have them ready you can pretty much relax. Especially when it comes to common inquiries.

It is the best way to automate simple replies. You can also use FAQs as a way to connect with your customers without having to invest any time.

After reading several chatbot reviews and checking chatbot pricing I found what worked best for my business. That is Livechat and their chatbot service.

With ChatBot you get “An all-in-one platform to build and launch conversational chatbots without coding”.

I recommend you check them out at my affiliate links in this article. I think they are the best for our current market.

If you try them out let me know about your experience. I’d love to hear from you. Also, thanks for taking the time to read what I had to say!